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USER INTERFACE

LOGIN SPREAD ACCOUNT

interface

Website:

http://rspread.cn/

Login Page:

https://app.rspread.com/login.aspx

Language:

繁体中文, 简体中文, English

Go to Menu

CAMPAIGN PAGE

interface


Items

Functions

My Account Centre:

If you have more than 1 Spread account, you can switch from Master Account to other Sub-Accounts.

Emails / SMS:

To create your eDM, SMS or WhatsApp campaign.

Contacts:

To manage your contacts, including (1) Import contacts, (2) Export Contacts, (3) Import Contacts to “Do Not Mail” list, (4) Search and Filter Contacts (e.g. search opens, device etc), (5) Create Sign Up Form / Subscription Form Box

Event:

To manage an event via online, including send invitation email, monitor no. of registrations and create a web interface to take attendance on-site of event.

My Account:

To manage your Spread account, including (1) Change password, (2) Add User / Agent, (3) Add sender email address, (4) Change settings of account and email.

Facebook FanClub:

After installing Reasonable FanClub (an app) in your facebook fanpage and launched your campaigns to collect fans Likes, the collected email addresses are store here.

Account Status:
(Top Right Corner)

Shows your login email address, Account expiry date, No. of email credits you’ve used up and the IP of last login for security check.

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CONTACTS

IMPORT CONTACTS

Enter “Contacts” page > Click “Add or import”.
contacts
Create a new list name by typing in the empty box > click “Add”.
Or you may choose an existing list.
contacts
To start adding contacts, you may manually type or paste in this box or upload an excel file for large amount of contacts.
contacts
To upload with excel, please download the template here:
https://app.rspread.com/SpreadResource/upload-template.xls

After finish uploading contacts, the system will show you below figures. To check your uploaded
contacts, click “Contacts” page. The latest contact list is shown at last page.
contacts

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EXPORT CONTACTS

  • To export contacts, enter “Contacts” page > Click “Export” > In Step 1, tick to choose the contact list(s) > In Step 2, tick “All” > Choose to export as csv or excel file > Click “Export” button.
  • The light yellow box on bottom right shows the history of your export record.
  • Exported contacts will be emailed to your Spread account login email address, make sure you have access t o check this mail box. Or you may email request account manager to change export method from “Export by Email” to “Export by Web”.

contacts
contacts

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TYPES OF CONTACTS

Enter “Contacts” page > Click “All Contacts” > View in “Email Status”.
contacts

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SEARCH AND FILTER CONTACTS

Enter “Contacts” page >Click “All Contacts” > Choose options in “Filter Values”.
contacts
You may also filter by behaviors:

contacts

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GET SUBSCRIPTION BOX CODE

Placing a subscription box on website is a common way to collect email addresses. To get this HTML code, you may enter “Contacts” page > Click “Get web form code” > In no. 1, click “Click here to Get Code”.
contacts
contacts

Choose Contact List:

After website visitors input their email addresses, the data will be stored in this chosen contact list, i.e. “General”. This is just a default setting, you may create a list before you enter this page.

Title:

Type a name here for internal identification, e.g. Email Subscription / Collect from Website / Collect from roadshow

Mode:

There are three modes. (1) Embedded, the most common and effective way. (2) Pop Up, usually comes with promotions or special offer such as give-away or member discounts. (3) Hanging, website visitors need to mouse over the tab to see it.

Preview:

It generally displays the outlook of your subscription form, it might look slightly different in PC and mobile browsers.

Copy/past onto your site:

Copy the entre HTML code to a notepad, then you may send to your website designer or web-hosting company to place on your website.

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CREATE SIGN UP FORM (LANDING PAGE / URL)

Sign up form can be used as registrations, order form or enquiry form. You may create a sign up form, get the URL, then insert this URL to your eDM “Register Here” button or other buttons on your website.
Enter “Contacts” page > Click “Get web form code” > In no.2, click “Click here to Get Code” > Fill in the fields. Visit here: http://spreademail.net/guides/how-to-create-a-custom-email-signup-form.aspx
contacts
Remark: By ticking the box of “Auto fill detail of email exist in your account”, it means when people type email address in the sign up form, other fields such as name and phone will be filled by system automatically; it’s user friendly for mobile users.
contacts

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CREATE CAMPAIGN

CREATE EDM CAMPAIGN

Enter “Emails/SMS” page > Click “Create Email”.
campaign
campaign

To:

Sending this eDM campaign to who? Click “Choose List” on the right to select your contact list(s).

Subject:

Recipients can see this email subject. To enhance open rate, you need to strategically think about your email subject, e.g. personalization, time of urgency etc.

From:

This is your email display name, you should input your company name or a well-known name of your products which is easy to identify who you are. By changing the display name and sender email address, your inbox rate and open rate might be affected.

Body:

Design your email layout and content here. You may (1) Build a new eDM with tables on your own, (2) Click “Upload Zip Creative” on top right corner to upload the zip file from your designer; in this case, the folder should only have one .html file. (3) Click “Use Spread Template” on top right corner, you may edit our ready-made eDM template and use them without extra charge.

campaign


Design:

Stay in “Design” tab to work on your layout with Spread editor.

HTML:

Stay in “HTML” tab to check your html code or directly paste the html code here. Remark: Not every html tag is suitable for eDM, if your designer needs guideline, please contact us.

Preview:

Stay in “Preview” tab to see how your eDM looks like. This is just for your reference, you are suggested to send emails to exact mail box because it might slightly look different in PC and mobile browsers/apps in reality.

Add Creative:

By clicking “Add Creative”, you may have more than 1 design in the same campaign. Or you may have different email subjects for the same design. You may compare the open rate and click rate.

Language:

There are three standard links in email footer (Unsubscribe, Forward this email, Update Profile). By default, “Auto Detect” is chosen for you.

Name:

You may click “Edit” to type the campaign name for internal identification, recipients won’t view this name.

Publish to Newsletter Archive:

By ticking this box, your eDM will be published here: http://archive.rspread.com/
Your eDM will gain higher chances to be searched in major search engines.

Link Management:

This is for sending “Triggered Emails”. By clicking this link, you may choose the exact URL to create a triggered email. For detailed tutorial, please read here: http://spreademail.net/guides/how-to-send-triggered-email.aspx

Schedule:

Set date and time of sending the campaign. You may click “Advanced” to set daily sending volume and delivery time.

Trigger:

If you have set this eDM as a triggered email, you may decide when will the recipient receive the triggered email, e.g. receive triggered email 1 day after clicking a specific URL.
For detailed tutorial, please read here: http://spreademail.net/guides/how-to-send-triggered-email.aspx

Save:

Click this button to save your campaign as draft, you may come back to continue working on it.

Send:

Click this button to send out your campaign, then your campaign will be sent to a queue at back end.
Remark: you may pause your campaign if something went wrong.

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SPREAD EDITOR MAIN FUNCTIONS

Insert Table
  • Build a well-structured table to contain your body copy.
  • You may insert Table into a cell.
  • campaign

    Table / Cell Properties
  • You may add settings to a Table or cell (e.g. width, height, background color, border color)
  • You may merge cells horizontally or vertically.
  • campaign

    Personalized email subject and message body

     

     

    Able to add [FIRSTNAME] or [COMPANY]

    campaign

    Insert hyperlink

     

  • Highlight the text or select an image, then click “insert link” button.
  • Hyperlink shall start from http://
  • campaign

    Insert PDF / word

     

     

  • Upload a PDF file, the folder and file name doesn’t include space.
  • Highlight the text and click “Document Manager” button.
  • campaign

    Insert Image and add Alternative text (ALT text)

    campaign
    campaign

    Add image map Able to insert more than 1 hyperlink in just 1 image.

    campaign

    Add share button

    campaign

    Add click here/unsubscribe link

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    CREATE SMS CAMPAIGN

    Enter “Emails/SMS” page > Click “SMS &WhatsApp”.
    campaign

    In “Send Mode”, choose “SMS” first > Type your SMS content in “Message” box > Click “+” to choose
    contact list(s) > Click “Send” button to send out your SMS campaign.
    campaign

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    CREATE WHATSAPP CAMPAIGN

    Enter “Emails/SMS” page > Click “SMS &WhatsApp” > In Send Mode, choose “WhatsApp” first> Type your WhatsApp content in Message box > Click “+” to choose contact list(s) > Click “Send” button to send out your WhatsApp campaign.

    campaign

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    VIEW REPORT

    There are 2 pages to view report: (1) the campaign page for quick glance, (2) click into a campaign’s email subject to view detail report of that specific campaign.

    report

    Terms

    Explanation

    Name:

    eDM campaign name, only for your internal identification.

    Subject:

    The email subject which could be seen by your recipients.

    Sent:

    The eDM campaign was sent to how many email addresses.

    Unique Opens:

    How many times did people open your email without repeat counting.
    e.g. Bob opened your email 10 times, the no. of Unique Open is 1, the no. of All Opens is 10. If you click into the figure, you can see detailed report.

    Unique Clicks:

    How many times did people click the hyperlink(s) in your email content without repeat counting.
    e.g. Bob clicked hyperlink 10 times, the no. of Unique Click is 1, the no. of All Clicks is 10. If you click into the figure, you can see detailed report.

    Conversions:

    The function is to track no. of purchase/application from eDM.
    e.g. I have an online shop and I want to check how many successful transaction was made by sending eDM.

    Bounces:

    Number of bounce back emails, including soft bounce and hard bounce.
    If you click the figure, you can see detailed report.
    Learn more about bounce: http://developer.rspread.com/BounceBack.aspx

    Spam Reports:

    How many people reported to email clients (e.g. Yahoo, Gmail) that your email is a spam mail. You cannot control their hands, so placing unsubscribe link on eDM top could be a choice.

    Unsubscribed:

    How many people clicked the unsubscribe link in your eDM to stop receiving emails from you.

    Date Sent:

    Date and time of sending eDM campaign.

    If you click into an email subject of sent eDM campaign, you will see a page like this:

    report

    Unpublish:

    If you no longer want your eDM to be searched in major search engines, you may click “Unpublish”. Remark: Google’s policy is to remove data in 30 days, so even you clicked unpublish, you still need to wait for 30 days.

    Copy & Create

    By clicking this link, you may re-use this eDM, so you can simply edit the text or images in a faster way. Remark: Please check all URL before real blast.

    Export to PDF

    By clicking this link, you may export the full eDM report as PDF for record.

    In-Page Analytics

    By clicking the bubbles in eDM, you can glance the no. of unique clicks and all clicks.

    Report by Contact List:

    If you sent to more than one list, you may observe and compare the performance of different lists. Some contact lists might be aging, you are suggested doing housekeeping at least once per six months.

    Report by Domain:

    You may observe and monitor the open rate of different domains. For example, if the open rate of yahoo.com.hk fell sharply when compared to previous campaign, you may request your account manager to look into the matter.

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    CUSTOMER CARE, TECHNICAL AND GENERAL SUPPORT


    FAQ:

    English - http://spreademail.net/support.aspx
    Chinese - http://rspread.cn/support.aspx

    General Support:

    Tel: +852 3590 4869
    Email: spread@reasonable.hk
    Web: RSpread.hk

    Application Programming Interface (API):

    English - http://developer.rspread.com/SpreadWS/SpreadWS.aspx?lang=en
    Chinese - http://developer.rspread.com/SpreadWS/SpreadWS.aspx?lang=zh-tw

    Account Manager / Sales Representative:

    An account manager + customer service team will assist you when you need help for campaigns, reports, billings and more. Please refer to sales documents to check who’s your account manager.
    OR you may contact our sales representatives to follow up for you.

    Thanks for your patience to finish reading this user guide. We know you’ll eventually have more questions like:

    • How to enhance open rate and sales conversion rate?
    • Oh I saw a beautiful design, how can I make this?
    • Opps the government issued new policy about online marketing, how will I be affected and what should I do?

    Just relax and give us a call, we’re here to help. And don’t forget to read our monthly eNewsletter or announcements on website.

    Finally, we wish you lots of successful campaigns and look forward to meeting you in our annual gathering for Spread users!

    Go to Menu

    Questions Frequently Asked Questions

    Answers Answers

    I do not receive verification email after I have registered. Why?

    This problem can be caused by the following reasons:

    1. The verification email may have fallen to your SPAM/JUNK folder.
    Check your SPAM/JUNK folder.

    2. Your mailbox may be full.
    Clear your mailbox. Then, go to My Account > Add & Verify Email and enter your email address to resend the verification email.

    3. You may have mistyped your registered email when you register.
    If fortunately you are still logged in:
    a. Go to My Account > Contact Information and change your registered email. Then,
    b. Go to My Account > Add & Verify Email and enter your email address to resend the verification email.
    If you logged out, you may need to register a new account or contact us on spread@reasonables.com.

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    I have forgotten my login password. How can I get it back?

    You cannot get it back but you can renew it:

    1. At the login page, press the link Forget Passwords?.
    2. Enter your Registered Email, press the Get New Password button.
    3. You will receive an email titled Spread: Renew your password.
    4. Click the link provided in the email. The link will redirect you to a page Password Renewal.
    5. Enter your new passwords and press the Renew Password! button.

    Note: If you do not receive the email from us:

    Check your Spam/Junk folder of your mailbox.
    Check if your mailbox is full.

    How's the pricing count?

    Our pricing is based on the size of your ACTIVE email addresses stored in our system.

    Do I need to sign any contract?

    No. You don't. The payment is prepaid monthly.

    Does Reasonable Spread offer sponsorship?

    Yes, we offer sponsorship to business associations, commercial chambers, non-profit organizations and educational institutions. Free for 1 year subscription with up to 10000 subscribers.

    Can I buy email addresses from Reasonable Spread?

    NO, we are permission-based, we do not sell email addresses.

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    What can I do if the email cannot be received when it was sent by the sender with the same domain of the receiver?

    You need to process Domain Name Resolution. If your domain is aaaa.com, to set up SFP record for the domain, please add one record under the domain, choose “TXT” type and the value is "v=spf1 mx include:respread.net ~all"

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    Is there anything I can do to lower the chance of my emails being filtered or reported as SPAM?

    Yes, you can:

    1. Make your contact list Double Opt-In. (What is Double Opt-In?)
    With Double Opt-In, you can 100% make sure that your contacts are interested in receiving your emails. They probably will not report your emails as spam. You can use our List Builder together with your Double Opt-In Option turned ON to build your Double Opt-In Email List.

    2. Identify yourself more.
    You can identify more on the email's Display Name, Subject and the Content.

    3. Add "Permission Reminder" to your emails
    At the top of your emails, remind your contacts why they receive your emails, because some of them may have forgotten.
    For example: You receive this email because you have subscribed in our website. Please add our email into your address book.

    4. Avoid Spam-suspected words and symbols.
    Such as "free", "guarantee", excessive capital letters and exclamation marks. (More)

    5. Avoid Spam-suspected codes.
    Such as scripts, web forms.

    Why my active contacts are keep on decreasing?

    Our system would continuously make the emails inactive to maintain your email list quality when:
    1. Subscribers unsubscribed. They no longer want to receive your emails again in the future.
    2. The email addresses of the subscribers have 1 Hard Bounces / 10 Soft Bounces. (What is Hard/Soft Bounce?)
    3. Subscribers report your email as spam.

    Words Explanation of Spread Report

    Terms Explanation
    Name eDM campaign name, only for your internal identification.
    Subject The email subject which could be seen by public.
    Sent The eDM campaign was sent to how many email addresses
    Unique Opens How many times did people open your email, without repeat counting.
    e.g. Bob opened your email 10 times, the no. of Unique Open is 1, the no. of All Opens is 10.
    If you click into the figure, you can see detailed report.
    Unique Clicks How many times did people click the hyperlink(s) in your email content, without repeat counting.
    e.g. Bob clicked hyperlink 10 times, the no. of Unique Click is 1, the no. of All Clicks is 10.
    If you click into the figure, you can see detailed report.
    Conversions Function - for tracing no. of purchase/application in website from eDM.
    e.g. I have an online shop website, I want to check how many successful transaction was made by sending eDM.
    Bounces Number of bounce back emails, including soft bounce and hard bounce.
    If you click the figure, you can see detailed report.
    Click here to learn more about bounces
    Spam Reports How many people reported to email clients (e.g. Yahoo, Gmail) that your email is a spam mail.
    Unsubscribed How many people clicked the unsubscribe link in your email to stop receiving emails from you.
    Date Sent Date and time of sending eDM campaign.
     

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    Contact Us Contact Us

    For general inquiry, order issues, or technical support, please feel free to contact us.
    Call Us +852 35904869

    Email Us  Send Email
     Our support team will provide detailed responses to your questions.

    Live Chat Leave a message
     Our live support is available from Mon to Fri 9am to 6pm HKT.

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